Hello and welcome to the Xfinity Forums — we're really glad you're here user_6mmnd8. I understand how frustrating it can be when you're trying to enjoy your favorite shows and something isn’t working quite right. I appreciate the opportunity to help you troubleshoot this. Just to make sure I understand correctly: are you seeing a black screen at times, or is there an error message or code that appears? If you haven’t already, could you please double-check the cable connections to ensure everything is securely plugged in? Also, does this issue occur on just one TV or multiple TVs in your home? That detail will help us narrow things down and get you back to watching without interruptions. We'll get to the bottom of this!
@XfinityThomasA did you see my note about lost reception twice for 15 minutes each time. I belive I am do a discount on my account. It said " problem with internet connection check cables "
Thanks for reaching out to us, you can troubleshoot your TV services using our awesome xfinity app https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app Are awesome chat assistant will walk you through some remote troubleshooting steps to fix your issue remotely. If the issues cannot be fixed remotely the chat assistant will connect you with the live agent to dig deeper to see if the issues can be fixed remotely or if we need to send a technician out
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XfinityThomasA
Official Employee
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2.9K Messages
1 month ago
Hello and welcome to the Xfinity Forums — we're really glad you're here user_6mmnd8. I understand how frustrating it can be when you're trying to enjoy your favorite shows and something isn’t working quite right. I appreciate the opportunity to help you troubleshoot this. Just to make sure I understand correctly: are you seeing a black screen at times, or is there an error message or code that appears? If you haven’t already, could you please double-check the cable connections to ensure everything is securely plugged in? Also, does this issue occur on just one TV or multiple TVs in your home? That detail will help us narrow things down and get you back to watching without interruptions. We'll get to the bottom of this!
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user_f6rb9l
Visitor
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2 Messages
19 days ago
Nothing is happening since I have lost reception twice for 15 minutes each time I should be given a slight discount for this inconvenience.
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