Tv service and customer service not working

Our tv service is not working. I am unable to connect to customer service via phone receiving “this customer is u reachable” and the Xfinity chat is not working.

the screen says “there’s an issue connecting to the internet” and flips to the welcome screen repeatedly.

Responses

XfinityEva

Official Employee

•

1.6K Messages

2 months ago

Hi there! Thank you for visiting Xfinity Forums for help. You may have caught our team offline and we do apologize. Our team is here 6AM-12AM EST.

Are you still experiencing issues at this time?

0

U

user_zfezol

1 Message

9 days ago

Our tvs are not working. [Edit PII]

(edited)

2

0

@user_zfezol thank you for taking time to reach out over Xfinity Forums. We value your personal information, so I edited out the address on the reply so it's not available here in public view. I definitely want to help get your TV issue resolved. Have you checked the Status Center or Xfinity App to see if there are any reported interruptions being reported in the area: https://www.xfinity.com/support/status ?

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9 days ago

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Customer Service

user_59dli4

Tv service and customer service not working

XfinityEva

user_zfezol

XfinityJustinC

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