matthaz's profile

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1 Message

Thursday, January 22nd, 2026 11:00 PM

TV Service out.

My TV Service has been out for a week. No one will come to fix for another week. I would like to cancel my TV service. 

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Official Employee

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2.1K Messages

6 hours ago

Hello @matthaz, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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