Two free wicked tickets

Hi. I am having the same issue and am trying to follow your instructions to send a direct message but do not see any such icon and i tried to copy and paste the url but I get a 404 page not found message. Please let me know what to do to resolve this issue. Thank you!

Hi there, @user_dhfrds ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing trying to redeem your rewards for Wicked. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full-service address so that I can assist you further. Please make sure you are logged into Xfinity Forums.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

I'm having the same problem as them. The issue is that there is no claim button. There is a non-clickable graphic about the reward with no button below it. There are buttons for claiming the other rewards, but not this one. I guess I need to contact support to.

@user_80d2d1​ 

I used xfinity website reward page on the desktop for easy view.  claimed it and used the ticket already. It's limited to 30 bucks. standard screen. If use for higher screen, you have to pay difference. Since it's required to use on Fandango. you will still have to pay a little bit of service convenience for using site. If you click claim already then there won't be a claim button again.  you would have to go to "My Activity" which list the claimed wicked page. It's way bottom of reward page. scroll down.    Clicking on claimed wicked ticket, There should be a button for visit fandango  and the "copy promocode" is next to it on right.

@user_6pvumm Sorry about the trouble. Please clear your cache and cookies and log in again to retry your attempt to claim your reward.

It seems like xfinity is intentionally making it difficult to claim any rewards. Just like the way they want you to log out and then log in again, so you can get the never ending xfinity log in loop, and are unable to log in to your xfinity account again. [Edited: "Language"]