Visitor
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2 Messages
Two Gateways showing in my account after returning extra gateway. user_0cavnt
Yesterday I returned an extra gateway (to an xfinity store) that you sent me by mistake. Why do I see 2 gateways listed on your webpage https://www.xfinity.com/learn/existing/offers-changeplan ? The serial number of the returned gateway was [Edited: "Personal Information"] . user_0cavnt
EG
Expert
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121.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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2.2K Messages
2 hours ago
@user_0cavnt Modems should get removed when the store scans the equipment. But if you are still showing it on the account we'd be happy to look into it. I see you DMed us as well. I will message you there to continue.
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