UDAAP Violation and Lack of response

Good afternoon, several weeks ago all I wanted to do was update faltering and aging equipment.  The req was high pressure and assured me my requests would be completed and 'in the process I can upgrade internet speed' with NO OTHER CHANGES TO PLAN'.  Plus agent went on to tell me (not ask) that he was getting me a free apple watch 'no strings attached'. I can go on much further but end of the story is this:

1. The plan moved me out of a version I was getting Free Netflix and Disney + which auto dropped and not I am incurring a significant increase in monthly fee paying separately when guaranteed all services would be IDENTICLE.  Not true and net out of pocket went up for no added value.  My initial request for any hardware never was completed at all - clearly the sale was the reps only priority
2. my SECOND request after finding out nothing was coming only sent a single unit where I was told all 5 pieces would be replaced 
3. The unit I DID receive was older and in worse shape than the one I was replacing NOT the upgrade I was promised
4. The next follow up; call said I could NOT go back to old plan that was GRANDFATHERED but request was 'escalated' to try
5. No reply back after being promised "I am the one that will call you back on this'
6. Got the promo watch...its a womans size that I cannot wear
7. I was in a rush to get to my sons soccer and the rep was trying to get me to get a SECOND watch...clearly your performance is sales based CX be thrown to the wind...
8. I am getting tons of activation calls and emails that are meaningless since I cannot pair the watch I cannot use to my phone and activate
9. I requested an exchange...again 2 weeks no reply?

I run customer experience and digital CX for a company of 150 branches...if my customers had this experience we would be hit with potential UDAAP issues on sales practices not to mention the complete lack of regard for customer experience and retention of a customer that has been with you for decades, use every service you offer and your 'platinum' level which is nothing more than a color based on response. I am using this as a last attempt to get a reply for what should be have been a simple correction to a pushy sales process.

I also intend to file this request along with any relevant response if received with the BBB and FCC as a UDAAP violation.  At the very least this experience will serve as a strong example of what NOT to do and how experiences like this can not only impact one customer, but become a recurring training example I will use in my training my own teams on how even a single really bad experience can snowball hearing this story used with 1500 a year on average.   

Further on this point I want you to know that went into a store to try to resolve and did not have the time to wait in the long line but overheard 2 different conversations from customers that also had clear misinformation from the online channel that drove them into the store to make a request that they could not fulfill.   The folks there had to tell customers what they were told is wrong and then face their wrath...you are going to lose what few good employees you have there driving in angry customers and wasting peoples time, I honestly apologized to the person I dealt with there for what they were dealing with from customers.  These type of abusive sales at any cost processes have deep reaching costs and implications

I am looking for closure on my two requests: 

1) Put me back where I was for plans with no changes and reinstate Netflix etc.  I will deal manually with hardware issues as I don't trust your online process and only trust the 1-2 people in your local office

2) Swap the watch for the larger size or return it if that cannot be accomplished  

I honestly do not expect any response based on the last several experiences with your company since there is no sales credit to be earned.  Clearly activation earns someone a sales unit since I cannot get those to stop yet not a single reply to my service requests so far but I await your reply