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user_d6y0f1
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Friday, November 8th, 2024 8:52 PM

Unable to access comcast account or emails

As others have posted, Every time I try to log into my main comcast email account to access those or secondary accounts, I get referred to a support page that says:

 

"Access your Xfinity Email account

The quickest way to access your Xfinity Email is by visiting connect.xfinity.com on your computer, tablet, or smartphone. Bookmark this page for easy access in the future.

 

To find your email on xfinity.com, click the Account icon in the top-right of the home screen and then click Check Email."

 

I have tried both links and get looped back to this page.   I am not able to access email via xfinity connect either.

I have had this comcast and email accounts for many years, forwarding them to a yahoo email address

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14 days ago

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XfinityThomasA

Official Employee

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1.7K Messages

14 days ago

 

user_d6y0f1 - Thank you for your comment and for joining the Xfinity Forums Community. It's important to us that you're able to access your email. What is happening when trying to access your email via Xfinity Connect?

 

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user_d6y0f1

9 Messages

Om now getting "The Xfinity ID or password you entered was incorrect"

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14 days ago

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Again

Expert

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31K Messages

@user_d6y0f1​ 

Try clearing your cache and cookies.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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14 days ago

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user_d6y0f1

9 Messages

14 days ago

Tried that already as well as trying ff, chrome

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Again

Expert

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31K Messages

@user_d6y0f1​ 

Have you tried incognito mode?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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14 days ago

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XfinityThomasA

Official Employee

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1.7K Messages

user_d6y0f1 - Thank you. The error is specific to your login credentials. Let's try account recovery steps. Can you please try to locate your Xfinity ID using the look-up tool, and, reset your password via xfinity.com/password? Please let me know if you're able to log in after recovering your account and login information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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user_d6y0f1

9 Messages

trying both phone # and email - after entering the code I get "this information does not match our records"

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14 days ago

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user_d6y0f1

9 Messages

I am able to log into one account with a username / password and get to emails, but not my main one

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14 days ago

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XfinityThomasA

Official Employee

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1.7K Messages

 

user_d6y0f1 - Thank you for trying. Happy to learn you're able to access one of your emails. Your contact information must be kept up to date for account recovery purposes. The links shared above are how you're able to recover your account if you're unable to log in due to an incorrect password or username. If you're unable to use the self-service recovery options, the email is unrecoverable I'm afraid.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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user_d6y0f1

9 Messages

14 days ago

When I used the user ID search with my mobile #, it had no records even though the account I can access has that number....

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XfinityKei

Official Employee

 • 

1.1K Messages

@user_d6y0f1 I would like for you to meet us in a direct message, so we can confirm the status of your email accounts. Can you please provide us with your first and last name along with your full service address so that I can assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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user_d6y0f1

9 Messages

message sent as requested

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14 days ago

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