Visitor
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1 Message
Unable to activate netflix or peacock that I was offered when I recently made a change to my acct
I was promised netflix peacock and mobile line and nothing is working. I updated my email address and it is still asking me for my Comcast email password
XfinityAmira
Official Employee
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4.4K Messages
26 days ago
Hello user_h79aua! Thanks for visiting our Xfinity Forum. We value you as a customer and appreciate you choosing Xfinity. I am sorry to hear about the troubles you're running into when trying to activate these services. My team is here to help and would love to further support you with all of this. Please send us a Direct Message so that we can better address everything. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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