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user_4tytup
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5 Messages

Thursday, October 16th, 2025

unable to activate peacock

When I go to https://www.xfinity.com/yoursubscriptions or https://customer.xfinity.com/activate-peacock, I do not see peacock as an option to activate.  I have call multiple times for support but to no available.  I'm trying this hoping I can get a fix.

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3 days ago

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XfinityAmandaB

Official Employee

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2.7K Messages

3 days ago

 

user_4tytup Thank you so much for reaching out for help with setting up a Peacock subscription. Have you, by chance, recently moved? If so, when you access your Xfinity profile, do you see the old address for your account, and if so, is it currently set as the default account? 

 

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user_4tytup

Visitor

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5 Messages

Yes, I did recently move.  And I remove the old account from my profile already.  So the default address is my current address i'm living in now.

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3 days ago

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XfinityAmandaB

Official Employee

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2.7K Messages

Thank you for checking that. Are you using your Xfinity ID or your email address/phone number to log in when going through the activation options? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_4tytup

Visitor

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5 Messages

I use my email address to login

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3 days ago

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XfinityAngie

Official Employee

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2.1K Messages

 

user_4tytup, 

Please send us a direct message with your full name, business name, full address, and phone number. •Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - A "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_4tytup

Visitor

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5 Messages

I did not see a comcast business from the To List

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3 days ago

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