Visitor
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1 Message
Unable to add unlimited data with own modem
[Edited: Personal Information]
I'm having the same issue that a lot of these people have had. Keep getting an error message when I try to add unlimited data I'm getting close to my limit.
XfinityKei
Official Employee
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1.4K Messages
3 hours ago
@user_6yil49 You've come to the right place for a resolution! I can add unlimited usage to your account. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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