Skip to main content
user_i16i9b
1st Topic

Visitor

 • 

2 Messages

Monday, January 26th, 2026 2:53 PM

unable to cancel my hulu subscription

please help me cancel my hulu subscription, very frustrated by not being able to easily.

Question

 • 

Updated 

7 days ago

12

1

0

Oldest First
Selected Oldest First
XfinityEricB

Official Employee

 • 

3K Messages

7 days ago

 

user_i16i9b Thanks for reaching out for help with the cancellation of your Hulu subscription. To confirm that subscription was added to your billing with us, and you aren't able to unsubscribe through the app or a TV box (if using) currently?

 

2

0

user_i16i9b

Visitor

 • 

2 Messages

Yes, I am unable to cancel through my app. And .. I don't have a cable box to access settings. Please cancel,[Edited: "Personal Information"]

(edited)

Like

Reply

7 days ago

0

XfinityEricB

Official Employee

 • 

3K Messages

 

user_i16i9b We are happy to assist with getting it removed from your billing with us. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 days ago

0

forum icon

New to the Community?

Start Here