Visitor
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1 Message
Unable to Complete My Internet Order Online – Asked to Call
Description:
I tried to sign up for Xfinity Internet yesterday. I completed the online application and entered all the required information, but at the final step I received a message telling me to call Xfinity to complete my order.
I would prefer to complete the order online or through chat if possible. Could an Xfinity representative please check my application and help me complete the order? I would also like to make sure I can still receive the promotional pricing and offers that were shown during my application.
Thank you.
EG
Expert
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121.4K Messages
7 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.6K Messages
7 days ago
Hello, @user_a3al3b thank you for reaching out over Xfinity Forums. You've contacted the right place, I can definitely assist with ensuring your order is able to get finished setting up. I'm happy to see our awesome Forum expert @EG was able to move your post to get help. Please let me know if you're still needing assistance, I look forward to hearing back from you. If so this will be helpful information:
- What internet speed were you looking for?
- Were you going to be providing your own equipment?
With you mentioning an application process, I did want to help get the proper expectations set up if your service was related to Internet Essentials. Our options are very limited with that as it requires approval, here is a great option to work with the Internet Essentials team online if so: https://www.xfinity.com/learn/internet-service/internet-essentials
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