Unable to connect to a live agent

user_jajkyt, Hi! Thanks for taking the time to reach out and for your paitence while waiting for a response. I can certainly understand the importance of having your internet and video services working as a consumer myself. I am sorry to learn about this experience with having to spend 12 hours to get the services back on after putting an installment plan. You've come to the right place. Over social media, we are a dedicated team of experts who specialize in resolving billing concerns such as this. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.