1 Message
Unable to Contact an Actual Agent
I've had this issue before but Xfinity is super inacessible to deaf, mute, nonverbal ppl. The assistant doesnt have enough options to get the right thing, and it's impossible to connect to a live person calling in which is a massive problem when the system is extremely pushy about using the assistant first and having an agent call you, which wont be through trs. it doesnt help that the assistant is also really hard to get to a live person despite not having the options for what I'm needing. This is my complaint about inacessibility as someone who uses relay to be able to make calls. Also, the actual issue is that mobile says my account doesnt exist, still, after ~6 months, and the faq tells you to call in for that, but doing that doesn't work.
And yes, this is annoying for anyone. It just happens to be even worse when accessibility is an issue.
XfinityKei
Official Employee
•
1.1K Messages
26 days ago
@PapayaCry Thanks for coming to our community for help. As a fellow accessibility
customer myself I totally understand where you're coming from! We have a dedicated support team that handles all our needs including relay!
You can reach the center between the hours of 8:00 a.m. to 11:00 p.m. Eastern Time (ET), Sunday through Saturday, by:
For mobile inquires our direct number for mobile support is 1-888-936-4968
I'm sorry to hear you've called in more than once. I tottally understand what you're going through and I am happy to help resolve your concerns for you.
Can you please direct message me your first and last name along with your full service address so that I can assist with your account and mobile concerns
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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