Visitor
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2 Messages
Unable to get any info on an outage
Internet has been down for over 12 hours, can’t speak with a rep on the app via chat because it says it knows there’s an outage and I can’t speak to a rep until it’s restored, call in the 800 number and it tells me the same thing then automatically disconnects me. My household works from home and we need some sort of update on when this will be resolved, the app has said eta is “as soon as possible” and that it’s “under investigation” since it went out.
XfinityAlfonso
Official Employee
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2.2K Messages
15 days ago
Hello @user_lb1yb thanks so much for taking the time and reaching out here via our Xfinity Forums! I'm glad to hear you're using Xfinity Status Center to keep track of any updates on your service interruption. When seeing ASAP or Under Investigation, this normally points to a larger repair or a repair that requires coordination with other entities. This does update in near real time though, so once that status changes you'll be able to see it.
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user_ozjbtf
Visitor
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1 Message
3 days ago
Been twenty four hours since outage and not one update. Would like some type information this is really getting old.
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