Unable to get to my rewards page and cannot redeem any rewards.

Hello @Killa420, and thank you for reaching out here on our Xfinity Community forums.

We can understand how frustrating it is to be unable to access your Xfinity Membership Benefits, especially when it prevented you from redeeming a reward you wanted. We’re seeing similar reports of this same rendering error across the Xfinity app and multiple browsers, so we’d like to take a closer look rather than have you repeat troubleshooting that may not address the underlying issue.

Please send us a Direct Message with your full name and complete service address so we can review your account and the missed reward with you.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.