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user_7iht0i
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2 Messages

Sunday, May 17th, 2026 11:19 AM

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Unable to Make Changes to My Account

I want to upgrade my TV bundle plan. The service in my apartment complex cannot be changed online requiring me to speak with a customer service agent to make any changes. How do I reach a person to make the changes?

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1 day ago

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user_7iht0i

Visitor

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2 Messages

1 day ago

Thanks for helping. I was able to set up everything with the assistance of the agent.

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XfinityJustinM

Official Employee

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762 Messages

Glad to hear you were able to get in contact with someone to make that change, @user_7iht0i. Thanks for circling back to let us know that your concern has been addressed! If any Xfinity inquiries arise in the future you have a few different channels to take advantage of at https://www.xfinity.com/support/contact-us.👋

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1 day ago

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EG

Expert

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118.1K Messages

8 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.8K Messages

8 days ago

 

user_7iht0i Welcome to our community forum! You've reached the perfect place to get help with upgrading your TV package. It sounds like you live in a community that provides Xfinity service, so I'll need to collect your information and help. 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and discuss options with you today. 

 

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