Regular Visitor
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4 Messages
Unable to receive support
I am attempting to cancel my service and continue to be stonewalled by support. I have the transcripts if needed. Due to many reasons, I want this stuff in writing and not over phone calls, and yes, I was told multiple times I'd receive a verbal confirmation call which never happened.
I want to cancel my service, and xfinity is refusing to allow me to be able to do that. That is where I currently stand as far as how I am understanding this right now.
EG
Expert
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118.2K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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768 Messages
1 hour ago
You have come to the right place for help, @davthommer. Our team can easily take care of your cancellation request. Just send us a direct message with your full name and service address.👍
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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