Unable to Redeem Platinum Perk of Peacock

Trying to redeem the "Peacock Premium, on us" offer promised on the Platinum Xfinity Membership level. But the option to redeem it is not there. Have searched for how to do it, but unable to redeem. Would love someone to help me active this benefit.

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XfinityQuemekia

Official Employee

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882 Messages

6 days ago

Hello @user_5otre1! I am so sorry to hear you're having trouble finding your reward. We update our member benefits every week! To discover the latest perks, discounts, and exclusives tailored for you, simply log in to your Xfinity Rewards dashboard. Anything currently listed there is ready for you to enjoy.

Please keep in mind that each benefit has a specific expiration date, and we rotate perks regularly to make room for new offers. If a previous reward is no longer visible, it has likely expired or moved out of the current weekly rotation.

To confirm, once signed in to your rewards page, does Peacock Premium subscription show as a current reward?

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BruceW

Gold Problem Solver

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27.1K Messages

6 days ago

@XfinityQuemekia wrote: "... each benefit has a specific expiration date ... we rotate perks regularly ... If a previous reward is no longer visible, it has likely expired or moved out of the current weekly rotation ..."

Seriously? Peacock Premium for Platinum customers has an "expiration date"??? It might have "moved out of the current weekly rotation"???

If correct (which seems highly unlikely) then https://www.xfinity.com/support/articles/peacock-premium-offers and other Peacock Premium articles really need to be updated to reflect these bizarre limitations!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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Customer Service

user_5otre1

Unable to Redeem Platinum Perk of Peacock

XfinityQuemekia

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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