Unable to verify identity as new Internet customer

Hello @user_b0fzph thanks for signing up for Xfinity! There's a good chance we'll want to work with our Customer Security Assurance team on this issue. But let's take a closer look at your order and double-check everything. Please send us a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
  
  You can see how to send us a direct message here,

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….