Unauthorized Account Change and Fraudulent Conduct by Xfinity Representative

Dear Xfinity Legal and Customer Solutions Team,

I am writing to formally dispute and place on record fraudulent and unauthorized actions taken by one of your representatives regarding my Xfinity Internet account.

On 08/16/2025, an Xfinity worker improperly enrolled me in a higher-priced Internet plan without my consent. The worker refused to activate my new modem unless I confirmed acceptance of a text link sent to my phone. This action effectively coerced me into authorizing changes I had explicitly rejected.  While I did click the link, I refused to approve the request once taken to the weblink location.  

Furthermore:

1. I provided clear written communication that I did not authorize or consent to any change in my Internet plan.

2. Despite this, I subsequently received an email notification from Xfinity confirming that my plan was being changed against my explicit written instructions.

3. The representative knowingly misrepresented the situation and engaged in deceptive conduct in order to process an unauthorized plan change.

This constitutes fraudulent misrepresentation, deceptive business practices, and unauthorized account modification. Such actions are violations of consumer protection laws, including but not limited to the Federal Trade Commission Act, state-level Unfair and Deceptive Acts and Practices (UDAP) statutes, and contractual good-faith obligations.

Demand for Immediate Action:

1. Restore my account immediately to my prior Internet plan and pricing, with no penalties, fees, or retroactive increases.

2. Provide written confirmation that no unauthorized charges will appear on my bill.

3. Remove from my account records any notation or documentation of this fraudulent plan change.

4. Provide a written apology and assurance that the representative responsible will be held accountable to prevent similar misconduct in the future.

If these issues are not resolved promptly, I will have no choice but to escalate this matter, including filing complaints with the Federal Communications Commission (FCC), Federal Trade Commission (FTC), Consumer Financial Protection Bureau (CFPB), and my State Attorney General’s Office. I also reserve all rights to pursue legal remedies.

Please consider this letter a formal demand for resolution. I expect a written response within 10 business days of receipt.

Sincerely,