Visitor
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1 Message
Unauthorized account creation
I was called by Xfinity to get service started, but I advised the rep that I would need to speak with my wife first and for them to call me back. That afternoon I get an email stating that my order has been placed. I never authorized this and need it removed.
XfinitySeth
Official Employee
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477 Messages
26 days ago
Hello user_k5uks9 👋 I appreciate you reaching out to us here in our community, and understand how receiving that email you mentioned would be a little confusing. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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