Visitor
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3 Messages
Unburied cable
Do we need to notify someone that our cable needs to be buried? Installed on 9/27/25. I know it's supposed to happen automatically but I would like to be assured that it will happen in a timely manner. Thanks!
Visitor
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3 Messages
Do we need to notify someone that our cable needs to be buried? Installed on 9/27/25. I know it's supposed to happen automatically but I would like to be assured that it will happen in a timely manner. Thanks!
EG
Expert
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114.1K Messages
28 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.9K Messages
28 days ago
Hello, @user_n17sg7 it may be a bit early to show concern. Drop buries take an average of 14 calendar days from the date the order was created. Permits, weather conditions, and the utility marking process can sometimes cause delays. I'm happy to follow up with you in a week to see if the process has been started and monitor it until it is completed.
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XfinityThomasC
Official Employee
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2.9K Messages
20 days ago
Hello, @user_n17sg7 checking in to see if you've received any updates on the line burial. If you still have not seen movement on this I'm happy to perform an account review to investigate and get the ball rolling.
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