Visitor
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1 Message
Unburried lines/tripping hazard
There are unburried comcast lines at [Edited: "Personal Information"]. My elderly parents have tripped on them. Additionally the green box at the corner of green sapling has been tampered with
Visitor
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1 Message
There are unburried comcast lines at [Edited: "Personal Information"]. My elderly parents have tripped on them. Additionally the green box at the corner of green sapling has been tampered with
EG
Expert
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114.1K Messages
20 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.7K Messages
20 days ago
Hello, @user_40zmx4 thank you for reaching out over Xfinity Forums. I appreciate you bringing the unsafe line conditions to our attention, and want to ensure this is able to get fixed as quickly as possible. There is this helpful report an issue page, if you ever need to report downed/unsafe lines in the future: https://www.xfinity.com/support/articles/report-an-issue
I'll need to gather some information that we don't want in our public conversation to get a ticket opened. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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