Underground line connection

After battling with AI  we finally talked to a real person and got the issue resolved. I do not find your AI as a useful tool to resolve my problem, I seems to answer itself without any input from me and thinks the problem is resolved and it is not. This issue needs to be looked into because customers will start looking into switching to another company that wants to resolve their issues instead of ignoring you through AI.

Thank you for getting back to us, @user_tamei5. I am happy to hear the line has finally been buried. I appreciate your feedback about the automated phone system. It can be helpful for common issues that are easily resolved, like a stuck modem or a balance inquiry, but when something like an unburied line comes up, it can be frustrating to navigate through the prompts.

Please don't hesitate to create a new post on our community forum if you ever need assistance with anything else. Our amazing community is always ready to help, and our Digital Social Media Team (the official employees here on the forum, like myself) can do anything that our colleagues on the phone can do. We also have the distinct advantage of following a single issue until it is resolved. Please let us know if we can ever be of assistance. Stay safe and have a great day!