New Poster
•
2 Messages
Underground line installation
We have had a work order open for over two months regarding an underground line installation and there has been no status update since it was placed. In the meantime, my cable tv is unwatchable and I'm still paying for it. Should I cancel the service until they are able to replace the cable? How can I find out the actual status of the installation?
XfinityJoe
Official Employee
•
966 Messages
26 days ago
WE would be happy to look into this with you @signeabeck
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
0
0