Underground Sprinkling cut

Xfinity was putting in a new line last fall but the ground froze so the cable sat above ground over the winter. Spring comes and they never notify me ahead of time but just come and bury the line. I warned them several times that I had sprinkling but guess what…they cut the line when I started it last week. I called Friday and they said someone would call me within 24 hours. Never happened. I called today and they said about 2 weeks to get someone out but they would call ahead of time. I have no confidence that will happen and am worried about the line being cut in multiple spots. Beyond frustrating.

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XfinityAbby

Official Employee

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959 Posts

18 days ago

Thank you for reaching out @Jeffver. I can imagine that was frustrating and I want to make sure we are getting everything taken care of for you.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Jeffver

New Poster

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6 Posts

@XfinityAbby they said up to two weeks, and I have not heard anything except they are working on it. I have to be home when they schedule it and they have not attempted to schedule yet and it’s been a week. If they are hiring a company to complete and I have to be home, then the least they could do is call to schedule so everyone is on the same page.

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11 days ago

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XfinityCarolyn

Official Employee

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248 Posts

@Jeffver Thanks for reaching out to us about your cable lines on the ground. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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11 days ago

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Customer Service

Jeffver

Underground Sprinkling cut

XfinityAbby

Jeffver

XfinityCarolyn

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