Unethical Business Practice

1.) you need to call to disconnect service

2.) when I called, there was no option to get the transcript of the call. I have not had internet for 2 weeks due to xfinitys inept modems. I also was on the call with agents for 8 hours. A waste of effing time.

So, I got a new service and needed to cancel Xfinity. When I called, the agent confirmed that I needed it discontinued that day. I noticed that I still had  bill due so I called again. The agent had scheduled the service disconnect for 15 days AFTER I had requested. I would have paid for another month of internet on top of my other service OnTop OF THE FACT THAT I HAD NO INTERNET.