U

Visitor

 • 

6 Messages

Saturday, October 19th, 2024 11:59 PM

Unlimited Data

We are always reaching the limit and would like to get the extra unlimited data. I tried checking online but it is not allowing me to get it

Expert

 • 

107.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

1.7K Messages

1 month ago

 

user_7fbf3d THanks for reaching out to us today for help with getting unlimited data added to your service plan. I would be happy to assist you with getting this done. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

forum icon

New to the Community?

Start Here