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user_0vtn6x
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Saturday, August 1st, 2026 3:03 PM

Unlink my modem from deactivated account

Hello,

I have deactivated my service and want to unlink my modem's MAC to allow for clean connection in the future. The agent I spoke to in chat suggested going to a store to do this, but that option is not easily available for me.

Thanks!

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3 hours ago

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EG

Expert

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119.7K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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2.4K Messages

3 hours ago

 

user_0vtn6x  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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