Unlink pods from my closed account

user_4xhxlm - Since this is a self-service process, we cannot guarantee we'll be able to remove the Pods after the account has been disconnected. However we'll certainly do our best to help and explore any available options with you. So other readers may benefit: 

If you're no longer using your WiFi Extenders, plan to return or exchange them, or would like to give them to someone else, you'll need to remove them from your home network first.

You can do this yourself through the Xfinity app:

Sign in to the Xfinity app.
Select the WiFi tab.
Tap View WiFi Equipment.
Choose the WiFi Extender you want to remove.
Select Device Details.
Tap Remove WiFi Extender.
When prompted, tap Remove to confirm.

Repeat these steps for any additional WiFi Extenders you'd like to remove from your network.

Please send us a Direct Message.
On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.

In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum