dg70 It was great to hear from you here on the Xfinity Community Forums! If you're looking to unlock your Xfinity Mobile phone so you can use it with another carrier, we can certainly help clear up the process. The good news is that in most cases, your phone will unlock automatically within about 48 hours of being fully paid off.
Here are the standard requirements that need to be met for an unlock:
The phone must have been active on your account for at least 60 days.
Your Xfinity Mobile account must not have a past-due balance.
The phone cannot be reported as lost, stolen, or involved in any fraudulent activity.
If you've met all those points and your phone is still locked, please let us know for further help.
One last thing to keep in mind: only the Account Holder, Primary user, or a Manager on the original Xfinity Mobile account can request the unlock.
XfinityChristy
Official Employee
•
2.4K Messages
4 days ago
Here are the standard requirements that need to be met for an unlock:
The phone must have been active on your account for at least 60 days.
Your Xfinity Mobile account must not have a past-due balance.
The phone cannot be reported as lost, stolen, or involved in any fraudulent activity.
If you've met all those points and your phone is still locked, please let us know for further help.
One last thing to keep in mind: only the Account Holder, Primary user, or a Manager on the original Xfinity Mobile account can request the unlock.
Let me know if you have any other questions!
0
0