Unlocking Esim on new phone

Yes I meet all of those requirements and every single agent has been unsuccessful in unlocking my phone. Some even lying to me to just end the chat I am just trying to get this solved.

Please send us a Direct Message user_xkp2l0, and we can open a ticket with our Xfinity Mobile department for further assistance with this. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Okay i Have done so please get back to me as soon as you can I have a ticket number that was given to me if needed

Same issue, how do I get my eSim unlocked so I can transfer the phone number. Already had the port out pin and it was approved. BUt still locked!

THe sales store was no help.  Can someone please contact me on how I can text or email someone to unlock this phone?

Good afternoon user_11vneq. We can certainly look into this further for you.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.