Unprofessional & unhelpful Customer Service

To Whom It May Concern,

I am writing to file a formal complaint regarding the extremely unprofessional and unhelpful conduct of one of your customer service representatives, Agent ID 3068674. My recent interaction with this agent left me frustrated, disrespected, and without any resolution to my issue.

During the conversation, the agent refused my repeated requests to speak with a manager and instead continued to provoke and argue with me rather than provide actual assistance. Her tone and attitude were dismissive, unprofessional, and entirely inconsistent with the level of service I expect from Xfinity.

I spent my time trying to resolve a legitimate concern, only to be met with complete resistance and a lack of accountability. This experience has left me extremely disappointed with the quality of support I received.

I am requesting the following:

1. That this incident be formally documented and reviewed by a supervisor.
2. That appropriate action be taken to address the behavior of Agent #3068674.
3. That I be contacted by a supervisor or manager to discuss this matter and ensure proper resolution.

Please confirm receipt of this complaint and provide the name and contact information of the person who will be following up.

Thank you for your attention to this matter. I look forward to your prompt response and a resolution that reflects Xfinity’s standards of professionalism and customer care.I’m