Unresolved and prematurely closed support tickets

Reference premature closure without resolution or explanations of a request for membership support  ticket number [Edited: "Personal Information"] submitted 20 February 2026 and closed less than 24 hours later by message.  I did receive an email from Customer support acknowledging receipt of the support request within an hour of submitting the request.  This support ticket request was in response to a previous support ticket [Edited: "Personal Information"] which was not resolved and the special executive Customer Support agent Gloria G stopped all communications without having resolved the case.  In each instance the tickets were closed without any explanations or resolution. 

Each time I have made a support request the phone number for my account shows up as [Edited: "Personal Information"] instead of my correct phone number of [Edited: "Personal Information"]. I hope this is not a reason for my unsatisfactory customer support experience.

As a member of Xfinity for 20 years and 5 months at the same address with the same banking information having my Diamond status removed (see account for first support request/complaint on 4 February) where my account was closed and a new account opened without notification while I was on the telephone.  This complaint was closed without satisfactory communication from Xfinity and my second complaint from 20 February immediately closed without communication or resolution I feel I am running out of options.
If there is no satisfactory resolution including communication regarding the support request I feel my next steps will focus on the corporate legal/compliance level or external regulatory bodies. I will 1. Initiate a Formal "Notice of Dispute"; 2. File a Better Business Bureau (BBB) Complaint; 3. Utilize Xfinity Support Forums. 

I hope that Xfinity really does support your claim that you care about your customers.

[Edited: "Personal Information"]