Visitor
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4 Messages
Unsatisfied customer
Made an arrangement to pay past due amount today to keep my services active. Agent didn't inform me the new bill would be dropping down so now they want me to pay double to restore my services. They won't honor the original agreement
Longtime dedicated customer 16 years
XfinitySeth
Official Employee
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1.2K Messages
23 days ago
Happy Thursday user_pmzjng and thanks for stopping by our community for help with your account 👍 We infinitely appreciate the 16 ears you've spent with us, so we're happy to help any way we can with getting your service restored! Whenever payment arrangements are in place, it's important to keep in mind that they are only factoring in the billing information available at the time of the arrangement, but if a new bill is issued to the account prior to the payment arrangement being received, that would impact the existing past-due balance. Was your original payment arrangement paid on the day it was scheduled for?
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