Visitor
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1 Message
UPDATE CURRENT SUBSCRIPTION PLAN
Looking to continue with the internet subscription. I am currently under a 1-year promotion of $40/month @ 300mbps. I also have my own modem. I would like to keep my current plan if possible. [Edited: All Caps]
EG
Expert
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122.3K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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3.3K Messages
8 minutes ago
Thank you very much for reaching out to our team about your promotion ending. I will be happy to take a look at the best options we have from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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