Visitor
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2 Messages
Upgrade Internet Plan - Transferable Discounts
Hi,
I currently have the gigabit extra internet plan which has since been discontinued and would like to explore upgrading to the 2 Gig plan. However, I have some pretty significant discounts with the current plan from bundling Xfinity Mobile. Is it possible to have those discounts transferred as part of the upgrade?
Thanks!
XfinityMarshante
Official Employee
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617 Messages
19 days ago
Hello @user_w6fi0c, thank you for taking the time to leave a post. I completely understand your concern. It's frustrating to lose valuable discounts when considering an upgrade, especially when you've benefited from bundling services. While those specific discounts can't be transferred to the new plan, I'm happy to help explore any current offers with you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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