Upgrade My Modem

I have the Gigabit x2 Plan with the XB7 modem and would like to upgrade to the latest modem available how would I do that.

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EG

Expert

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109.9K Messages

27 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAdrienne

Official Employee

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1.2K Messages

27 days ago

Hey there, Damian52103! Thank you so much for taking the time to reach out to us here Xfinity Forums. There are few different options to getting the most up-to-date modem for your level of services. You can go here and if your account is eligible for an upgrade, you will be prompted through the steps. You can visit a Xfinity store near you and swap out the device. We can assist with ordering the device, there is typically a $15 shipping charge, and you would expect to receive it within 3-5 days. Please let us know how you would like to proceed.

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Damian52103

Visitor

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19 Messages

I'll go to an xfinity store and swap my xb7 out for the latest model when I have the chance

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27 days ago

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XfinityVianney

Official Employee

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2.1K Messages

Damian52103, I would recommend you schedule an appointment ahead of time, which you can learn about here: https://www.xfinity.com/support/articles/schedule-appointment-online. This way, you can have your place in line set and make the process even faster. Did you have a concern about your current device, or were you simply looking to get the newest model?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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27 days ago

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Damian52103

Visitor

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19 Messages

Just looking to upgrade and keep up to date with the latest hardware

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27 days ago

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XfinityVianney

Official Employee

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2.1K Messages

Damian52103, totally understandable. I just wanted to ensure you weren't having any performance issues we can help you with. I'll circle back toward the end of the week to see if you had a chance to visit the store and cover any questions you may have about the new device.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

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XfinityJeniece

Official Employee

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3K Messages

Damian52103, Hey there, how is your Sunday going so far? I hope everything is going well. Were you able to get over to the store? Do you still have any additional questions or concerns? We are happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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22 days ago

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Damian52103

Upgrade My Modem

EG

XfinityAdrienne

Damian52103

XfinityVianney

Damian52103

XfinityVianney

XfinityJeniece

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