Upgrade old cable box.

user_3dumo0 Hi there! Thank you so much for using our Forums and our team is here happy for the opportunity to work together. We understand you are wanting to improve your TV experience and we are here to help you explore all of your options. In order to get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message