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tharealisttony
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Wednesday, July 8th, 2026 5:35 PM

Upgrade to xb10

I currently have an Xb7 gateway and would like to upgrade to latest xb10 which I believe will greatly improve the quality and performance of my wifi. What do I need to do in order to upgrade? 

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5 hours ago

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EG

Expert

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119.1K Messages

14 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJustinC

Official Employee

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2.5K Messages

13 hours ago

Hello @tharealisttony thank you for reaching out over Xfinity Forums. Working from home myself, I like to ensure I'm on the most up-to-date equipment possible to get the most out of my home network and completely understand wanting to check if upgrading is possible. 

The XB10 was limited to our full duplex locations that offered symmetrical speeds, but there was a recent update that customers on 1 Gig or above non-symmetrical speeds could now upgrade to the XB10 if the equipment is available (there have been limitations in inventory). So you've contacted the right place for assistance and would like to look into the equipment upgrade further. 

- Does your location offer symmetrical speeds, or are you on 1 Gigabit download or above internet speed? 

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USER_98754G

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7 Messages

6 hours ago

I have the same request, and I sent a DM. How can I find out if I qualify for an XB10? I’ve had the top tier service for over 8 years, and I have speeds usually over 2gig.

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Again

Expert

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34.5K Messages

@USER_98754G​

I have the same request, and I sent a DM. How can I find out if I qualify for an XB10? I’ve had the top tier service for over 8 years, and I have speeds usually over 2gig.

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
  
 Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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6 hours ago

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XfinityAldrik

Official Employee

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2.6K Messages

Our team can certainly take a further look and see if your account qualifies for an XB10 @USER_98754G. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

Click "Sign In" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversation" (pencil and paper) icon. 

In the "To:" line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

PS thank you for sharing those links to our guidelines @Again!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 hours ago

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