Visitor
•
1 Message
Upgraded Router and plan, upgrade hasn't taken effect
I upgraded my router this past week, and upgraded by plan from 150mbs to 500mbs. Xfinity online shows me being on the 500mbps plan, but I am still receiving the old speeds.
Visitor
•
1 Message
I upgraded my router this past week, and upgraded by plan from 150mbs to 500mbs. Xfinity online shows me being on the 500mbps plan, but I am still receiving the old speeds.
XfinityThomasC
Official Employee
•
2.6K Messages
2 days ago
Hello, @user_f2wmqs sorry to hear you are not getting the speeds you upgraded to. Can you tell us how you performed that speed test? Was it hardwired to your modem or through Wi-Fi? What device did you use? Also, let us know what troubleshooting steps you've taken so far like power-cycling the modem. A lot of these steps are offered through the Xfinity App as well.
0
0