Visitor

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1 Message

Thursday, August 13th, 2026 6:22 AM

Upgraded to 1 Gig up/down symmetrical plan. Can someone confirm if my location is actually FDX or mid-split. Could be a mistake

Two days ago 1 Gig up/down symmetrical and all other symmetrical plans populated the internet plans page for my address
Signed up for 1 Gig up/down today. Was given an XB8 at xfinity store. As I understand it, XB10 modem is required for symmetrical up/down plans
Currently seeing 1000/100 mbps speedtest

Before running down an XB10 modem, can someone confirm my location actually upgraded to FDX or is still on mid-split

I already spent an hour w/ chat support basically telling me everything looks fine. They ran a speedtest at the gateway which showed 1gbps which checked off their boxes, but that only showed download speed by the looks of it.

If the symmetrical plans offered for my address was a mistake, I'd like to know before taking this further

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Expert

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120.1K Messages

5 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3.4K Messages

5 days ago

 

 
Hi there! Our team will be happy to look inot this for you. 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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