Upgrading Disney+ and Hulu Bundle to Ad-Free Doesn't Work

I do not have an X1 TV box (or voice remote). As I mentioned in my original post I've tried using Xfinity.com and the Xfinity mobile app to upgrade. 

May I have you visit xfinity.com/yoursubscriptions. If you already have a Disney+ or Hulu subscription
Enter your existing MyDisney email address.
Click Continue and follow the on-screen prompts.
Note: This will allow you to bring over watch history and user settings.

Why are you replying to a post you clearly haven't read? I asked nothing about "watch history and user settings". 

I already have the ad-supported version of "Disney+ and Hulu bundle" through Xfinity.

I am trying to upgrade to the ad-free premium version, using both the link you provided and on the Xfinity app. Both appear to work, and I get a confirmation number, but I never get the upgrade. 

Thank you for sharing, @user_e5w29a. Normally the email would direct you to our website, https://www.xfinity.com/yoursubscriptions. Next to the Disney+ Hulu bundle tile, you select activate so the ad-free can activate on your account. If you don't see that next to the bundle, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon. 

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  An "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.