Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact

I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home.  

My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any severe weather conditions at any point during or after the outage. As of today, August 17, 2026, at 11:00 PM, I have not received a single update, nor has my internet service been restored.

This prolonged outage is more than an inconvenience. I am a disabled individual who relies on medical equipment that requires a stable internet connection. This situation has created unnecessary risk and stress. In addition, I depend on my internet service for work, daily communication, and essential life functions. Going multiple days without service — and without any meaningful communication from Xfinity — is unacceptable.

I am requesting immediate clarification on the true cause of this outage, an accurate restoration timeline, and confirmation that my situation is being prioritized due to the medical necessity involved. I also expect appropriate compensation for the days without service.

I appreciate your urgent attention to this matter and look forward to a prompt response.