URGENT: Downed Comcast line attached to power line and hanging over public land

user_0ky5l6, Thanks for confirming this for us. A line that’s been tied to a PG&E power line and is hanging over public land is a clear safety hazard. You've reached the right place. We are a team of experts who specialize in resolving serious safety hazards such as this over social media. We can help. I’ll get a hazard ticket created and escalated right away. Please avoid the area around the downed line until it’s removed. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.