URGENT — Need Xfinity Support/Management Assistance

An Xfinity technician working at my neighbor’s property on September 16 appears to have disconnected my service. I returned home September 17 to find no internet, TV, security cameras, HVAC access, or other connected services. I found the cable box on my property disturbed and unsecured, with equipment tracks leading to it.

Customer Service is telling me the earliest technician appointment is September 23—nearly a week after what appears to be an Xfinity-caused outage.

I need Xfinity Support to review this and escalate it immediately. Please advise how I can Direct Message Xfinity Support with the details and photographs.