Visitor
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1 Message
Urgent Reconnection Help: Internet Essentials Account Disconnected by Mistake
Hello,
I am an Internet Essentials customer and I need urgent help getting my service reconnected. My internet was suddenly disconnected because someone apparently placed a disconnect order on my account by mistake.
My account is fully paid up to date, and all of my payments are current. I did not request this cancellation.
Could a member of the Digital Care Team please look into my account right away, reverse this disconnection, and help me get my internet turned back on?
Thank you.
EG
Expert
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122.2K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.8K Messages
2 days ago
@user_jkztby I'm so sorry to see that this happened and we can certainly help here.
Please send us a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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