Skip to main content
2GbpsXtremeEliteRank
1st Topic

Visitor

 • 

2 Messages

Wednesday, February 11th, 2026 8:06 AM

URGENT REQUEST 2GBPS X RANK ELITE MEMBER HERE

Good Evening,

I am currently a X Class Member with the 2GBPS Plan and Xfinity Mobile unlimited. I have Nest Security Cameras and some of them are constantly disconnecting with my current XB7 modem, which cannot support or optimize the highest priced and strongest 2GBPS plan I am on. My Mom is stressed for her safety as well as the Family's, especially considering what is happening with Nancy Guthrie's case and My mom is scared to be alone at home with these Google Nest Cameras going offline because of the lack of internet optimization to all of our devices with this older modem that we currently have. Can you please ship a XB10 Modem to optimize the security and internet connectivity in our home with our 2GBPS as we qualify for it as well? 

Question

 • 

Updated 

17 days ago

29

1

0

Oldest First
Selected Oldest First
XfinityRaf

Official Employee

 • 

1.2K Messages

24 days ago

Hi @2GbpsXtremeEliteRank, I wanted to circle back here to confirm that you spoke to an agent on the phone and were able to resolve your issue. If you need anything else, we are a new post away. 

2

0

2GbpsXtremeEliteRank

Visitor

 • 

2 Messages

They sent me the XB8 instead of the XB10 and told me on the phone that they were shipping me the XB10. I received the XB8 even though I am on the most expensive best internet plan Xfinity has to offer. They sent me this used dirty XB8 to my home with stains on it. I have not installed it. I am disappointed. 

(edited)

Like

Reply

17 days ago

0

XfinityAmandaB

Official Employee

 • 

2.9K Messages

2 GbpsXtremeEliteRank Oh no, I am sorry to hear the phone team was not able to get you the XB10. I would be more than happy to look more into this for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 days ago

0

forum icon

New to the Community?

Start Here