Visitor
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1 Message
Urgent Safety Concern – Request to Relocate Power Line Above Backyard
Dear Xfinity Team,
I’m writing to request immediate attention to a power line that currently runs above and across my backyard. This line poses a serious safety hazard. During the summer months, I set up a pool directly under the line, and in the fall and winter, I use a fire pit in the same area. The line’s current placement directly above these spaces is extremely concerning.
When the line was originally installed, I specifically requested that it be routed along the gangway to avoid this exact issue. However, it was instead installed diagonally across my yard, creating the current hazard.
I am requesting that this be reviewed and corrected as soon as possible. Please have someone assess the site and arrange to relocate the line along the gangway, as was originally requested.
This matter is urgent due to the clear potential for electrical danger, and I would appreciate a prompt response with next steps and an estimated timeline for resolution.
Thank you for your immediate attention to this safety issue.


XfinityDena
Official Employee
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3.8K Messages
13 days ago
I would be happy to take a look in to this with you. @user_5ohlfi Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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